Privacy and terms.

Privacy policy

How we handle your information.

Hardwood Floors of the Rogue Valley respects your privacy. This policy explains what information may be collected through https://www.hardwoodfloorsrv.com, how it is used, and the choices available to you.

Information you provide

When you submit a website form, you may provide your name, email address, phone number, customer or project type, and details about your flooring, material, or rental needs. You may also provide information when you call, visit the showroom, or otherwise contact our team.

Information collected automatically

Our website and service providers may receive your IP address, browser and device information, the pages you visit, referral sources, visit times, interactions, and cookie identifiers. Optional analytics helps us understand how visitors find and use the website. Call tracking helps associate calls with website visits and marketing sources. Hosting and security providers may process technical information even when you reject optional tracking.

How we use information

We use the information you provide to respond to inquiries, discuss products and availability, prepare for showroom visits, support orders and rentals, provide requested referrals, and maintain ordinary business records. We use technical and usage information to operate and protect the website, prevent spam or misuse, understand visits and inquiries, and improve the website and our services.

Form processing and service providers

Website form submissions are processed by Formspree on our behalf. Hosting, security, and other technical providers may also receive limited technical information such as an IP address, browser type, device information, and request logs as needed to operate and protect the website. Their handling of information is governed by their own terms and privacy practices.

Learn more in Formspree's privacy policy, How Google uses information from sites that use its services, and CallRail's privacy notice. Providers may process information in the United States or other locations where they operate.

When information may be shared

We do not sell personal information. We may share inquiry and contact information with form-processing and business service providers that help us respond to you. We may share technical information and usage data with hosting, security, analytics, and call-tracking providers as described above, and project and contact details with independent installers or other professionals when you ask us to make a referral. We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

Retention and security

We retain information for as long as reasonably needed to respond to you, support our business records, meet legal obligations, and resolve disputes. We use reasonable safeguards, but no website, email system, or internet transmission can be guaranteed completely secure.

Your choices and privacy requests

To ask about information we hold about you, request access, a copy, correction, or deletion, or ask about recipients of your information, call (541) 773-4144, write to 624 Rossanley Drive, Suite 101, Medford, OR 97501, or use our contact form and identify your message as a privacy request. Depending on applicable law, you may have additional rights, including opting out of certain processing or appealing a denied request. You or an authorized representative can use these same contact methods to request an opt-out or appeal; please identify the request or decision involved.

We may need information to verify your identity or a representative's authority before disclosing or changing personal information. Requests are subject to applicable legal requirements and exceptions, including records we must retain. You can also choose not to submit a website form and contact the showroom by phone instead.

Cookies and optional tracking

We use Google Analytics to measure website visits, Google Tag Manager to deliver measurement tags, and CallRail to understand calls associated with website visits. These services may process device and browser information, pages visited, referral sources, and interaction details, and may store cookies on your device. The website sends denied settings for Google advertising storage, advertising user data, and ad personalization.

Analytics and call tracking load by default unless you have previously rejected optional tracking or your browser sends Global Privacy Control. Choose Accept to save your preference and dismiss the banner while tracking continues. Choose Reject optional to turn off optional tracking; the page reloads to stop running tracking services and remove known first-party tracking cookies. Rejection prevents these services from loading on later visits while your preference is saved. Rejecting does not undo information already sent before your choice. You can change your choice at any time using Cookie settings in the footer. We honor Global Privacy Control by disabling optional tracking.

We store your cookie preference in a necessary first-party cookie for up to 180 days. It remembers your choice rather than measuring your activity. Clearing your cookies or using another browser or device may require you to choose again. Website hosting, security, and services you request, such as submitting an inquiry, still operate when optional tracking is rejected.

Tracking cookie lifetimes and provider retention periods vary by service and configuration. You can also delete or block cookies in your browser. Your saved website choice applies to this browser and device; it does not automatically change settings on other websites or delete information already held by providers. When a saved preference expires or is cleared, tracking returns to the default described above unless Global Privacy Control is enabled.

Review or change your choice now: Cookie settings.

Children's privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children through the website.

External services

The website may link to Google Maps, Google reviews, Facebook, manufacturer websites, and other third-party services. We are not responsible for the content, security, or privacy practices of those services.

Terms of use

Using this website.

By using this website, you agree to these terms. If you do not agree, please do not use the website.

Privacy and tracking choices

Our privacy policy explains how we handle information, including the analytics and call tracking that load by default. The cookie banner's Accept button saves your tracking choice and dismisses the banner; Reject optional turns off optional website tracking as described in the cookie section. Using the website, sending an inquiry, or accepting these terms does not override a saved rejection or Global Privacy Control. You can continue browsing and contact us after rejecting optional tracking.

General information

The website provides general information about flooring, brands, professional materials, showroom services, and equipment rentals. Content is provided for convenience and does not replace an in-person product review, written quote, manufacturer instructions, or professional advice for a specific project.

Product appearance and suitability

Wood, stone, resilient flooring, and other finish materials can vary in color, grain, texture, sheen, and appearance. Screen settings, photography, lighting, sample size, room conditions, and natural material variation can affect what you see. Final selections should be made using current physical samples and applicable product documentation.

Availability, pricing, and specifications

Products, brands, specifications, stock, lead times, rental availability, and pricing may change without notice. Website content is not a binding offer or guarantee. Please contact the showroom for current information and obtain a written quote before relying on pricing or availability.

Inquiries, orders, and rentals

Submitting a website inquiry does not place an order, reserve materials or rental equipment, or create an installation agreement. Any purchase, rental, delivery, return, or warranty arrangement is subject to the applicable written transaction documents and manufacturer terms. Please provide accurate contact information so we can respond. Submitting an inquiry does not change your cookie settings.

Installation and referrals

Hardwood Floors of the Rogue Valley supplies flooring, materials, tools, and select equipment rentals. We do not perform installation. Any installer or other professional referral is provided as a convenience. Referred providers are independent businesses, and customers are responsible for evaluating, selecting, contracting with, and paying them directly.

Intellectual property

Unless otherwise stated, the website design, text, graphics, logos, photography, and other original content are owned by or licensed to Hardwood Floors of the Rogue Valley and may not be copied, republished, or used commercially without permission.

Acceptable use

You may not attempt to disrupt the website, gain unauthorized access, submit unlawful or misleading content, misuse forms, introduce malicious code, or use website content in a way that infringes another person's rights.

Third-party websites

Links to manufacturers, maps, reviews, social media, and other external websites are provided for convenience. Those services have their own terms and privacy practices. We do not control their content or availability, and these website terms do not replace any agreement you enter into directly with another provider.

No warranties

The website is provided on an as-available basis. To the fullest extent permitted by law, we disclaim warranties concerning uninterrupted access, error-free operation, completeness, accuracy, or fitness of website information for a particular purpose. Product warranties, when available, are governed by the applicable manufacturer or written sales terms.

Limitation of liability

To the fullest extent permitted by law, Hardwood Floors of the Rogue Valley will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or reliance on its content. Nothing in these terms limits rights or remedies that cannot lawfully be limited.

Changes to these policies

We may update this page as the website or our practices change. The effective date at the top of the page shows when these policies were last revised.

Governing law

These terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.